How can we help?

FAQ

General Questions

What are your Magic wine holders made of?

Our Magic Wine Holders are crafted from high-quality materials, with variations depending on the specific variant. Common materials include stainless steel, resin, and cloth.

Do you offer wholesale purchases?

Currently, we do not offer wholesale purchases as we are a new company focused on providing exceptional products to our customers. However, we appreciate your interest, and as we grow, we may explore wholesale options in the future. If you have any specific inquiries or would like more information, feel free to reach out to our customer support team.

Shipping & Delivery

How much do I pay for shipping?

"For all orders, you enjoy free shipping! (Please note that shipping costs may vary in some countries.)"

What is insured shipping?

Insured shipping guarantees your order will be replaced in the rare event it is confirmed as lost or stolen by the courier. If you choose not to select Insured shipping, we cannot guarantee a replacement for your lost or stolen order.

You can upgrade to covered shipping at checkout

Can I change my shipping address?

Yes, you can change your shipping address if the order has not been shipped yet. Please contact our customer support team at info.zalura@gmail.com with your order details, and they will assist you in updating the shipping information. We recommend reaching out as soon as possible to ensure a smooth process.

Help! My order is lost/hasn’t been delivered?

We understand your concern. While our standard delivery time is 8-15 days, there may be instances where the delivery exceeds this timeframe. We recommend checking your order tracking for real-time updates. If your order hasn’t been delivered within 20 days, please don't hesitate to contact us. Our team will be happy to launch an investigation with the courier to resolve the issue promptly.

What is your return policy?

We offer free returns for 30 days from the date your order is delivered/received.

However, not all items are eligible for return. Any products excluded under our return policy will be noted on product pages and/or at checkout.

To be eligible for a return:

  1. Item(s) must be initiated for return and placed in the post within 30 days of the date your order is delivered/received.
  2. Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty.
  3. Item(s) must be returned in the original packaging, and in ‘as new’ condition.
  4. You must provide a photo of your item/s prior to shipping so we can assess the condition.

Please email info.zalura@gmail.com to initiate your return.

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