Not at the moment.

Simply head to the checkout, and on the first page, you’ll see a box that reads ‘Gift card or discount code’. Enter your discount code and click ‘Apply’. Discount codes are entered before the payment page so you’re aware of exactly how much you save.

A pre-order occurs when we have incoming stock that has not yet reached our fulfilment centres. You can still order these products and we will ship as soon as stock arrives. This is usually on, or close to the specified date on the product page. 

Orders usually ship within 72 hours. Once your order has shipped, you’ll receive an email with tracking details so you can keep a close eye on your order until it reaches its destination.

Delivery timeframes vary depending on your location and do not include dispatch times. With our standard shipping, you can expect your order to arrive within 5 to 15 business days (based on location) after dispatch. Standard shipping is free for all orders.

*Please note: All shipping timeframes are based on the advertised date of dispatch. Should your item have a pre-order date (advised on the product page), this is the approximate date of dispatch and delivery of pre-order items will occur within the timeframes listed above.
 
**Please note: During sale events and peak times, extended dispatch times are expected.

Shipping is free on all orders.

Multiple shipping options (including express or expedited shipping) are available at check out.

If it's been more than 90 minutes since you placed your order, please contact us here. Our dedicated comfort consultants will investigate your request.

Please be aware that our orders are processed swiftly at our fulfillment center, so we may have limited flexibility, but we'll certainly do our utmost to assist you.

*Please note: We cannot redirect or retrieve orders successfully delivered to an incorrect address. So, please ensure you carefully check your address details entered at checkout.

Although our international shipping is estimated to be 6-15 business days, it may not always be able to deliver within this timeframe.

If your order isn’t delivered within 20 days, please contact us and we can launch an investigation with our shipping partners.

*Please note: The investigation outcome timeline can vary from courier to courier. We’ll do our best to help with a timely resolution.

We offer free returns for 30 days from the date your order is delivered/received.

However, not all items are eligible for return. Any products excluded under our return policy will be noted on product pages and / or at checkout. To be eligible for a return:

1. Item(s) must be initiated for return and placed in the post within 30 days of the date your order is delivered/received.

2. Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty.

3. Item(s) must be returned in the original packaging, and in ‘as new’ condition.

4. You must provide a photo of your item/s prior to shipping so we can assess the condition.

** Please note: Shipping costs are final and non-refundable. Once your order has been shipped, we cannot issue a refund for the shipping charges.

Please contact us here to initiate your return.

If it's been more than 90 minutes since you placed your order,  we may not be able to cancel or amend your order. Please contact us here. Our dedicated comfort consultants will investigate your request. Please be aware that our orders are processed swiftly at our fulfilment centre, so we may have limited flexibility, but we'll certainly do our utmost to assist you.

Something not quite right with your order? Don’t worry, the Zalura™ customer service team is ready to help. Please contact us here and advise us of your issue. We’ll endeavour to resolve any issues as quickly as possible.

Our comfort consultants are available via email.

Please contact us here and we’ll get back to you as soon as we can.